Terms of Use

Welcome to SellerBazaar (“We,” “Us,” or “Our”). This Terms of Use document (“Terms”) governs your access to and use of the website https://sellerbazaar.in

(“Website” or “Platform”) and the services provided by SellerBazaar. By accessing or using the Website, you agree to comply with these Terms. If you do not accept any part of these Terms, please do not use the Website or Services. These Terms constitute a legally binding agreement between you (“User,” “You,” or “Your”) and SellerBazaar.

1. Introduction

1.1 About SellerBazaar

SellerBazaar is a professional e-commerce service provider offering solutions to simplify and grow your online business. We provide services such as:

• E-commerce account setup and management across platforms like Amazon, Flipkart, Meesho, Myntra, WooCommerce, and Shopify.
• Custom branding and packaging solutions tailored to build your brand identity and ensure customer satisfaction.
• Warehouse and inventory management to optimize product storage and order fulfillment.
• Product listing and optimization to increase search visibility and drive sales.
• Social media management and targeted advertising to enhance your brand’s reach and online presence.
• Return and customer management to handle returns seamlessly and ensure a smooth customer experience.

1.2 Scope of Terms

These Terms govern your use of the Website, access to services, and any transactions conducted through the Platform. By agreeing to these Terms, you also accept our Privacy Policy and any other guidelines or policies referenced herein.

1.3 Updates to the Terms

SellerBazaar reserves the right to modify or update these Terms at any time without prior notice. Such changes will be effective once posted on the Website. It is your responsibility to review these Terms regularly. Continued use of the Platform after updates signifies your acceptance of the revised Terms.

2. Eligibility to Use

2.1 Legal Eligibility

To use the Platform, you must:

• Be at least 18 years old or the legal age of majority in your jurisdiction.
• Be capable of entering into legally binding contracts under applicable laws, including the Indian Contract Act, 1872.

2.2 Minors

If you are below 18 years of age, you may use the Platform only under the supervision and guidance of a parent or legal guardian.

2.3 Accuracy of Information

You agree to provide accurate, current, and complete information during registration and use of the Platform. Providing false or misleading information may result in account termination or legal action.

2.4 Compliance

You are responsible for ensuring that your use of the Platform complies with all applicable local, state, and national laws.

3. Your Account and Responsibilities

3.1 Account Registration

To use SellerBazaar’s services, you may need to create an account by providing basic details such as name, contact information, and email address. You agree to:

• Provide accurate and complete information during account creation.
• Update any changes to your information promptly.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Take all necessary precautions to prevent unauthorized access to your account.
• Notify SellerBazaar immediately if you suspect any unauthorized use or security breach.

3.3 Account Usage

Your account is personal and cannot be shared or transferred to others. All activities conducted under your account will be considered your responsibility.

3.4 Suspension or Termination of Account

SellerBazaar reserves the right to suspend, terminate, or disable your account at its sole discretion if you:

• Provide false information during registration.
• Violate these Terms or applicable laws.
• Engage in fraudulent or harmful activities.

4. Services Provided

4.1 E-Commerce Account Management

We help you set up, manage, and optimize seller accounts on platforms like Amazon, Flipkart, Meesho, Myntra, WooCommerce, and Shopify. Services include:

• Account creation and setup.
• Monitoring account performance metrics and ensuring platform compliance.
• Resolving disputes, suspensions, and account-related issues.

4.2 Custom Branding and Packaging

We provide tailored branding solutions, including logo design, personalized packaging, and premium packaging materials that enhance your brand visibility and leave a positive impression on customers.

4.3 Warehouse and Inventory Management

We streamline your logistics and storage by managing inventory, ensuring stock availability, and coordinating deliveries. Our services help reduce delays and improve operational efficiency.

4.4 Product Listing and Optimization

We optimize product listings to meet platform standards and boost search visibility. This includes:

• SEO-optimized titles, descriptions, and tags.
• High-quality images and attributes.
• Regular content updates based on platform guidelines.

4.5 Social Media and Advertising Management

Our team manages social media platforms like Facebook, Instagram, and Google Ads, running strategic ad campaigns to drive traffic and increase conversions.

4.6 Return and Customer Management

We manage product returns and refunds, ensuring compliance with platform policies and resolving customer complaints effectively to maintain brand reputation.

5. Platform Usage Guidelines

5.1 Permitted Use

You may use SellerBazaar for lawful business purposes, including:

• Accessing and using our e-commerce services.
• Managing your online store efficiently through our solutions.

5.2 Prohibited Activities

You agree NOT to:

• Use the Platform for illegal, fraudulent, or harmful activities.
• Upload or share harmful content, including malware, spam, or defamatory material.
• Violate any applicable laws, regulations, or third-party rights.
• Attempt to disrupt or damage the Platform’s functionality through hacking or unauthorized access.

5.3 Compliance with Laws

You must comply with all applicable local, state, and national laws while using our Website and services.

6. Fees and Payment

6.1 Service Fees

SellerBazaar charges fees for services, which will be communicated before work begins. Fees vary depending on the nature and scope of services.

6.2 Payment Terms

• Payments must be made via approved payment methods (e.g., credit card, bank transfer, UPI).
• Invoices will be provided for all transactions.

6.3 Late Payments

Late or non-payment of fees may result in service suspension or termination.

6.4 Taxes

You are responsible for paying any applicable taxes, duties, or government fees associated with our services.

7. Privacy Policy

At SellerBazaar, we take your privacy seriously and are committed to safeguarding your personal information. Our Privacy Policy explains in detail how we collect, use, store, and protect your data while you access or use our Website and services. By using the Platform, you consent to the collection and use of your information as outlined in our Privacy Policy.

We may collect information such as your name, email, contact details, payment information, and business preferences to provide tailored services, process transactions, and improve your user experience. Your information is never sold to third parties. However, we may share it with trusted partners (e.g., logistics providers, payment gateways) strictly to fulfill service-related obligations.

We implement robust security practices, including data encryption, to protect against unauthorized access, loss, or misuse. You are encouraged to read our full Privacy Policy available [here] to understand how your data is handled. If you do not agree to our data practices, you must refrain from using the Website or services. For questions regarding your privacy, please contact us at [support_email].

8. Third-Party Platforms

SellerBazaar facilitates services on third-party platforms (e.g., Amazon, Flipkart, Meesho). Your use of these platforms will be governed by their respective terms and conditions. SellerBazaar is not responsible for any disputes, service issues, or changes made by third-party platforms.

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7. Privacy Policy

At SellerBazaar, we take your privacy seriously and are committed to safeguarding your personal information. Our Privacy Policy explains in detail how we collect, use, store, and protect your data while you access or use our Website and services. By using the Platform, you consent to the collection and use of your information as outlined in our Privacy Policy. We may collect information such as your name, email, contact details, payment information, and business preferences to provide tailored services, process transactions, and improve your user experience. Your information is never sold to third parties. However, we may share it with trusted partners (e.g., logistics providers, payment gateways) strictly to fulfill service-related obligations. We implement robust security practices, including data encryption, to protect against unauthorized access, loss, or misuse. You are encouraged to read our full Privacy Policy available [here] to understand how your data is handled. If you do not agree to our data practices, you must refrain from using the Website or services. For questions regarding your privacy, please contact us at [support_email].

9. Returns and Refund Management

At SellerBazaar, we assist businesses with seamless management of product returns and refunds as per the respective e-commerce platform’s guidelines, including Amazon, Flipkart, and Meesho. Managing returns efficiently is critical to maintaining customer satisfaction and operational efficiency. We coordinate with e-commerce marketplaces to facilitate smooth product return handling, including initiating refunds, coordinating with logistics providers, and ensuring compliance with platform-specific policies. Our services include identifying product return reasons, addressing customer grievances, and reducing return-related losses. Refund timelines, conditions, and processes depend entirely on the external marketplace policies where products are listed. While we act as facilitators, SellerBazaar is not responsible for delays caused by third-party platforms, logistics services, or unforeseen issues. We strive to minimize disruptions and keep you informed throughout the return process. For additional information, contact our support team at [support_email].

10. Limitation of Liability

While we strive to provide accurate, reliable, and high-quality services, SellerBazaar shall not be held liable for any indirect, incidental, special, or consequential damages arising out of your use of our Website or services. This includes, but is not limited to, loss of profits, data, business reputation, or revenue, regardless of the cause. We do not guarantee uninterrupted or error-free access to the Platform due to technical issues, platform updates, maintenance, or factors beyond our control (e.g., internet failures, third-party disruptions). Our role as facilitators means that platform-specific issues (e.g., marketplace suspensions, shipping delays) fall under the jurisdiction of the respective platform’s terms and policies. In no case will SellerBazaar’s liability exceed the service fees paid by you for the affected service. By agreeing to these Terms, you acknowledge and accept these limitations as part of the risk associated with digital and e-commerce services.

11. Governing Law and Jurisdiction

11.1 Applicable Laws

These Terms of Use, along with all other related policies, are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. This ensures that any legal interpretation or disputes related to these Terms, our Platform, or Services are resolved under Indian legal statutes and regulations.

11.2 Jurisdiction

You agree that any disputes, claims, or controversies arising from or related to the use of SellerBazaar services, website content, or these Terms will be subject to the exclusive jurisdiction of the courts located in [jurisdiction_location]. This means any legal proceedings, whether initiated by you or SellerBazaar, must be brought solely before the designated courts, ensuring clarity and consistency in dispute resolution.

11.3 Waiver of Objections

By using our Platform, you irrevocably waive any objection to the jurisdiction of the courts in [Insert City/State] on grounds of venue, location, or inconvenience. You agree to submit fully to the jurisdiction of these courts and cooperate with all legal proceedings as required.

11.4 Severability of Terms

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court of law, the remaining provisions shall continue to remain in full force and effect. The invalid or unenforceable portion will be modified to the extent necessary to align with the applicable law, without affecting the integrity or enforceability of the remaining terms.

11.5 International Use

While SellerBazaar operates primarily under Indian law, we acknowledge that our Platform may be accessed by users globally. However, if you access or use the Website from outside India, you do so at your own risk and are responsible for compliance with local laws applicable to your jurisdiction.

11.6 Dispute Resolution

In case of any disputes or disagreements arising under these Terms, you agree to:

• First notify SellerBazaar of the issue in writing by contacting our support team at legal@sellerbazaar.in.
• Engage in good faith discussions to resolve the dispute amicably before pursuing legal remedies.

If the matter remains unresolved, the dispute will be escalated to the designated courts as mentioned in Section 11.2.

11.7 Legal Expenses

If SellerBazaar initiates legal action to enforce any part of these Terms, we are entitled to recover reasonable legal expenses, including court fees, attorney costs, and other associated expenses incurred during the proceedings.

12. Third-Party Platforms and Services

SellerBazaar works closely with third-party e-commerce platforms such as Amazon, Flipkart, Meesho, WooCommerce, and Shopify to deliver comprehensive account management and optimization services. While we provide guidance, solutions, and support for your accounts, your relationship with these platforms is governed by their respective Terms of Use and policies. You agree to comply with the rules, regulations, and operational standards set by third-party platforms. SellerBazaar does not control or influence the decisions, delays, or actions taken by external platforms regarding product listings, suspensions, returns, or payments. For smooth operation, we may share necessary information (e.g., account details, performance data) with these platforms, but always within the scope of applicable privacy laws. SellerBazaar is not liable for disputes, penalties, or issues that arise due to non-compliance with third-party platform policies. For specific platform-related issues, you must directly contact the respective e-commerce support teams.

13. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising in relation to these Terms, our Platform, or services shall be subject to the exclusive jurisdiction of the courts located in [jurisdiction_location]. By using the SellerBazaar platform, you agree to waive any objection to such jurisdiction and venue. If any part of these Terms is found to be unenforceable or invalid by a court, the remaining portions shall remain in full force and effect. For concerns related to legal or jurisdictional issues, you may contact our legal team at legal@sellerbazaar.in.

14. Grievance Redressal Mechanism

We are committed to addressing your concerns and resolving disputes in a fair, transparent, and timely manner. If you have any complaints, issues, or concerns regarding your use of our services, please contact our Grievance Cell:

• Email: support@sellerbazaar.in
• Phone: +91-7307105700
• Address: #1557, St.No.2, Bharti Colony,
  Bahadur ke Road, Ludhiana 141008
• Timelines for Response: We strive to acknowledge complaints within 48 hours and resolve them within 15 business days from the date of submission.

Please include all relevant details such as your contact information, order/service ID, and a clear description of your concern to help us resolve the issue promptly.

15. Contact Us

For any questions, concerns, or feedback regarding these Terms or our services, you may contact us using the details below:

• Support Email: support@sellerbazaar.in
• Phone: +91-7307105700
• Registered Office: #1557, St.No.2, Bharti Colony,
  Bahadur ke Road, Ludhiana 141008
• Customer Support Timings: Monday to Saturday, 10:00 AM to 6:00 PM.

Our team is always here to assist you and ensure that your experience with SellerBazaar is smooth, transparent, and beneficial for your business growth. Thank you for choosing SellerBazaar. We are committed to providing you with reliable and professional e-commerce solutions.