Grievance Redressal

At SellerBazaar, we are deeply committed to addressing and resolving customer grievances promptly and fairly. This Grievance Redressal Mechanism outlines the processes and procedures we have in place to ensure a seamless resolution for any issues you may encounter related to our products, services, or policies.

What Constitutes a “Grievance”?

A grievance refers to any issue or concern raised by a customer in relation to:

• Products purchased through our platform.
• Services availed via SellerBazaar.
• Complaints regarding delayed delivery, defective or damaged products, return or refund issues, or any breach of our terms and conditions.
• Violations of privacy or data protection policies.
• Any dissatisfaction with our customer service or operational practices.

How to Raise a Query or Complaint

We offer multiple channels to raise a query or complaint. You can choose any of the following methods to notify us of your concerns:

• Online Help Centre:
  • Navigate to the “Help Centre” or “Contact Us” section on our website.
  • Select the issue category that best matches your concern (e.g., order, payment, returns).
  • Fill out the query or complaint form, providing as much detail as possible, including your order number and issue description.
• Email Support:
  • Email your grievance to our support team at support@sellerbazaar.in.
  • Include all relevant details, such as your order number, product name, and a brief description of the issue.
• Customer Care Hotline:
  • Call our dedicated customer care team at [Customer Care Number] between [Operational Hours] for immediate assistance.
• Feedback Form:
  • Submit a feedback form available on our website. Specify whether your concern requires urgent attention.

Grievance Escalation Process

If you are not satisfied with the resolution provided through the above methods, you can escalate your grievance to our designated Grievance Officer, who will ensure your concern is addressed with priority. The Grievance Officer is appointed as per applicable laws and is responsible for overseeing grievance redressal.

Grievance Officer Details:

Mr. Deepak Kumar
Designation: Senior Manager
#1557, St.No.2, Bharti Colony,
Bahadur ke Road, Ludhiana 141008
Email: grievance@sellerbazaar.in

Grievance Redressal Timeline

• Acknowledgment:
  • Grievances are acknowledged within 48 hours of receipt. An acknowledgment is sent via email, SMS, or phone call.
  • You will receive a Unique Grievance ID to track the status of your complaint.
• Resolution Process:
  • The Consumer Care Team or Grievance Officer investigates the issue by coordinating with the relevant teams (e.g., logistics, product, seller).
  • Customers may be contacted for additional information, if required, to facilitate resolution.
  • A detailed resolution is provided within 7–10 business days, depending on the complexity of the grievance.
• Closure:
  • A grievance is considered resolved or closed when:
  • The customer agrees with the resolution provided.
  • A refund, replacement, or corrective action has been initiated.
  • The grievance has been reviewed and deemed satisfactorily addressed by the Grievance Officer.

Key Highlights of the Grievance Redressal Process

• Transparency: Customers are informed of every step in the grievance resolution process. Updates on grievance status are shared via email or SMS.
• Fair Treatment: All grievances are handled impartially and without any bias, regardless of the issue’s nature or severity.
• Customer Data Protection: Your personal information is protected in compliance with applicable privacy laws. Details of your grievance are used solely for resolution purposes.
• Continuous Improvement: Feedback from resolved grievances is used to improve our products, services, and customer support practices.

Guidelines for Effective Grievance Submission

• Provide complete details, including your order number, product description, and specific nature of the issue.
• Attach any supporting documents or images, such as screenshots, invoices, or delivery receipts, that help explain the grievance.
• Mention any prior interactions with customer care, including ticket numbers or previous correspondence.

Customer Responsibility

While SellerBazaar is committed to addressing grievances efficiently, we also request customers to:

• Provide accurate and complete information while submitting grievances.
• Cooperate with our team by responding to queries or requests for additional information during the resolution process.
• Avoid misuse of the grievance redressal process through repeated or frivolous complaints.

Contact Information

If you need further assistance, please reach out to us:

• Email: support@sellerbazaar.in
• Help Centre: www.sellerbazaar.in/helpcentre
• Customer Care Number: +91-7307105700

Disclaimer: SellerBazaar reserves the right to modify the grievance redressal process, timelines, and policies as per business requirements or applicable legal mandates. Customers will be informed of any changes through updates to this policy.